Privacy Policy
At PROJECT CO GROUP LTD, we take your privacy seriously and are committed to protecting the personal information you provide to us.
This Privacy Policy explains how your personal information is collected, used, stored and shared when you visit, interact with or make a purchase from projectcogroup.com.
By using our Website, you acknowledge the practices described in this Privacy Policy.
The Website is operated by:
PROJECT CO GROUP LTD
Company Number: 17421408
Website: projectcogroup.com
Email: contact@projectcogroup.com
Telephone: +44 7902 060679
PERSONAL INFORMATION WE COLLECT
When you visit our Website, we may automatically collect certain information about your device and the way you interact with the Website.
This may include:
your IP address;
browser type and version;
device type;
operating system;
time zone;
pages and products viewed;
referring websites or search terms;
date and time of visits;
information regarding how you interact with our Website.
We refer to this information as “Device Information.”
We may collect Device Information using technologies including:
Cookies – small data files stored on your device that help our Website function correctly and allow us to understand how visitors use the Website.
Log files – which may record actions occurring on the Website and information including IP addresses, browser type, Internet service provider, referring and exit pages and date/time stamps.
Web beacons, tags and pixels – electronic technologies that may record information about how you browse and interact with our Website.
For more information about cookies and how to control them, you may visit www.allaboutcookies.org.
When you make or attempt to make a purchase through our Website, contact us or create an account, we may also collect information including:
your full name;
billing address;
shipping address;
email address;
telephone number;
payment-related information;
order details;
products purchased;
communications between you and PROJECT CO GROUP LTD.
We refer to information connected with an order as “Order Information.”
When we refer to “Personal Information” in this Privacy Policy, we mean information that identifies you or may reasonably be associated with you, including Device Information and Order Information.
HOW WE USE YOUR PERSONAL INFORMATION
We primarily use the Order Information we collect to process and fulfil purchases made through our Website.
This includes:
processing and confirming orders;
processing payments;
arranging shipping and delivery;
providing invoices, receipts and order confirmations;
communicating with you regarding your order;
responding to enquiries;
providing customer service and support;
handling returns, refunds or other after-sales matters where applicable.
We may also use Personal Information to:
operate and improve our Website;
improve our products and services;
personalise your Website experience;
detect and prevent fraud or suspicious activity;
protect the security of our Website;
analyse Website usage and performance;
maintain appropriate business and accounting records;
comply with our legal, regulatory, accounting and tax obligations;
establish, exercise or defend legal claims.
Where permitted by applicable law, we may also use your information for marketing purposes.
Where consent is legally required for marketing communications, advertising cookies or similar technologies, we will seek your consent before using your information for those purposes.
You may withdraw your marketing consent or unsubscribe from marketing communications at any time.
We do not sell or rent your Personal Information to third parties.
LEGAL BASIS FOR PROCESSING
Where UK data protection legislation applies, we process your Personal Information only where we have an appropriate lawful basis.
Depending on the circumstances, this may include:
Performance of a contract – where processing is necessary to fulfil your order or provide a service you have requested.
Legal obligation – where processing is required for accounting, tax, regulatory or other legal purposes.
Legitimate interests – where processing is reasonably necessary for operating, securing and improving our business and Website, provided those interests are not overridden by your rights.
Consent – where you have specifically agreed to particular processing, such as certain marketing activities or non-essential cookies.
Where processing is based on consent, you may withdraw that consent at any time.
SHARING YOUR PERSONAL INFORMATION
We may share Personal Information with trusted third-party service providers where reasonably necessary to operate our Website, process orders and provide our services.
These may include providers involved in:
Website hosting;
e-commerce services;
payment processing;
shipping, courier and fulfilment services;
email communications;
customer support;
analytics;
IT and Website security;
fraud detection and prevention;
accounting;
legal and regulatory compliance.
These providers may only receive information reasonably necessary to perform their respective services.
We may also disclose Personal Information where reasonably necessary to:
comply with applicable laws or regulations;
respond to lawful requests from courts, regulators, government authorities or law enforcement;
enforce our agreements;
investigate suspected fraud or unlawful activity;
protect PROJECT CO GROUP LTD, our customers or other persons;
establish, exercise or defend legal claims.
We do not sell your Personal Information to third parties.
ANALYTICS
We may use analytics providers such as Google Analytics or similar services to understand how visitors interact with our Website.
These services may collect information including your device type, browser, IP address and Website activity.
Google’s Privacy Policy is available at:
https://policies.google.com/privacy
Where required by applicable law, non-essential analytics technologies will only be activated after appropriate consent has been obtained.
PAYMENT INFORMATION
Payments made through our Website may be processed by independent third-party payment providers.
PROJECT CO GROUP LTD does not necessarily receive or store your complete credit or debit card details.
Payment information may instead be transmitted securely and directly to the payment provider responsible for processing the transaction.
Payment providers process Personal Information in accordance with their own privacy and security policies.
We recommend reviewing the privacy policy of the payment provider used when completing your transaction.
INFORMATION SECURITY
We take reasonable administrative, technical and organisational measures designed to protect Personal Information against:
unauthorised access;
accidental loss;
misuse;
disclosure;
alteration;
destruction.
Our Website uses Secure Socket Layer (SSL) or equivalent encryption technology to help protect information transmitted between your device and our Website.
However, no Internet transmission or electronic storage system can be guaranteed to be completely secure.
While we take reasonable measures to safeguard your Personal Information, we cannot guarantee absolute security.
COOKIES
Our Website may use cookies and similar technologies.
Cookies may be used to:
enable essential Website functionality;
maintain shopping basket and checkout functionality;
remember customer preferences;
improve Website performance;
understand Website traffic;
analyse how visitors interact with our Website;
detect fraudulent or suspicious activity;
support advertising and marketing activities where applicable.
Some cookies are essential for the Website to operate and may not require consent.
Other cookies, including certain analytics or advertising cookies, may require your consent before being activated.
Additional information may be provided through our separate Cookie Policy and cookie consent system.
MARKETING COMMUNICATIONS
Where you have subscribed to receive marketing communications from us, or where another lawful basis permits us to contact you, we may send information relating to:
new products;
promotions;
discounts;
special offers;
company news.
You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting:
Opting out of marketing communications will not prevent us from sending transactional or service-related communications regarding existing orders.
DO NOT TRACK
Some web browsers provide a “Do Not Track” signal.
There is currently no universally accepted industry standard governing how websites must respond to these signals.
Our Website may therefore not automatically alter all data collection practices when a Do Not Track signal is received.
Where required, your cookie and privacy preferences can instead be managed using the consent controls available on our Website.
YOUR DATA PROTECTION RIGHTS
Depending on applicable data protection legislation and your circumstances, you may have rights regarding your Personal Information.
These may include the right to:
request access to Personal Information we hold about you;
request correction of inaccurate Personal Information;
request completion of incomplete Personal Information;
request deletion of your Personal Information in certain circumstances;
request restriction of processing in certain circumstances;
object to certain processing;
object to direct marketing;
request portability of certain Personal Information;
withdraw consent where processing is based on consent;
lodge a complaint with the relevant data protection authority.
If you wish to exercise any applicable data protection rights, please contact:
Email: contact@projectcogroup.com
Telephone: +44 7902 060679
We may need to request additional information to verify your identity before fulfilling certain requests.
UK DATA PROTECTION COMPLAINTS
If you are located in the United Kingdom and believe your Personal Information has been processed in a manner that does not comply with applicable data protection law, you may have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
We encourage you to contact us first so that we have an opportunity to address your concerns.
Contact:
DATA RETENTION
We retain Personal Information only for as long as reasonably necessary for the purposes for which it was collected.
Where you place an order, we may retain Order Information for purposes including:
fulfilling the order;
customer support;
returns or refunds;
accounting;
taxation;
fraud prevention;
dispute resolution;
legal and regulatory compliance;
enforcement of our contractual rights.
Certain information may be retained for longer periods where required by applicable law.
When Personal Information is no longer required and there is no lawful reason to continue retaining it, we will take reasonable steps to delete, anonymise or securely dispose of it.
MINORS
Our Website and services are not intended to be used by individuals under the age of 18 without appropriate parental or guardian involvement where required.
We do not knowingly collect Personal Information from children in circumstances where doing so would be unlawful.
If you are a parent or guardian and believe that a child has provided Personal Information to us improperly, please contact:
Where appropriate, we will take reasonable steps to remove such Personal Information.
INTERNATIONAL DATA TRANSFERS
Some of the third-party providers we use may process or store Personal Information outside the United Kingdom.
Where Personal Information is transferred internationally, we take reasonable steps to ensure that appropriate protections and safeguards are used where required under applicable data protection legislation.
These safeguards may include recognised contractual protections or transfers to jurisdictions recognised as providing an adequate level of data protection.
THIRD-PARTY LINKS
Our Website may contain links to websites, applications or services operated by third parties.
PROJECT CO GROUP LTD is not responsible for the privacy practices, security, availability or content of third-party websites or services.
We recommend reviewing the privacy policy of any third-party website before submitting Personal Information.
BUSINESS TRANSFERS
If PROJECT CO GROUP LTD is involved in a merger, acquisition, restructuring, sale of assets or another business transaction, Personal Information may be transferred as part of that transaction where legally permitted.
Where required, appropriate steps will be taken to ensure that Personal Information remains protected.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to:
our Website;
our products and services;
our business operations;
service providers;
technologies we use;
legal or regulatory requirements.
The latest version of this Privacy Policy will be published on this page.
We recommend reviewing this Privacy Policy periodically.
CONTACT US
If you have any questions, comments, complaints or requests regarding this Privacy Policy or the way PROJECT CO GROUP LTD processes your Personal Information, please contact us:
PROJECT CO GROUP LTD
Company Number: 17421408
Website: projectcogroup.com
Email: contact@projectcogroup.com
Telephone: +44 7902 060679