PAYMENT POLICY

This Payment Policy applies to purchases made through projectcogroup.com and explains the payment methods available, promotional code restrictions and what to do if a payment is unsuccessful.

Q1. How can I change my payment method?

If you have an unpaid order and would like to use a different payment method:

Sign in to My Account on projectcogroup.com.
Go to My Orders.
Select the unpaid order you would like to complete.
Where the option is available, select or edit your payment method.
Choose your preferred payment method and proceed with payment.

If you are unable to change the payment method for an existing order, please contact us at contact@projectcogroup.comfor assistance.

Q2. What forms of payment do you accept?

For purchases made through our Website on desktop or mobile devices, we may accept:

Visa
Mastercard
Discover
American Express
JCB
PayPal

The payment methods currently available to you will be displayed during checkout.

We do not accept cashier’s checks or money orders.

Payments may be processed securely by independent third-party payment providers. PROJECT CO GROUP LTD does not necessarily receive or store your complete credit or debit card details.

Availability of individual payment methods may vary depending on your location, currency, device or the payment provider.

Q3. Can I use more than one promotional code on an order?

Only one promotional or coupon code may be applied per order, unless we expressly state otherwise as part of a particular promotion.

If you have another valid promotional code with a future expiration date, you may save it for a future eligible order.

Promotional codes:

cannot normally be combined;
must be entered before completing checkout;
must be valid at the time of purchase;
may be subject to specific products, minimum spend requirements or other promotional conditions;
cannot normally be applied retrospectively to an order that has already been completed.

Q4. Why was my credit or debit card payment unsuccessful?

There are several possible reasons why a card payment may fail.

These may include:

Incorrect or incomplete card or account information.
Insufficient funds or available credit.
Your card is not enabled for online or international transactions.
Your bank or card issuer has declined the transaction.
Your online transaction or spending limit is too low.
Your card has expired.
Your billing information does not match the information held by your bank.
The transaction has been temporarily blocked for security or fraud-prevention reasons.
A temporary technical issue has occurred with the payment provider or banking system.

What should I do?

We recommend that you:

Check that your card number, expiry date, security code and billing information have been entered correctly.
Confirm that you have sufficient funds or available credit.
Try the payment again.
Try a different card or another available payment method.
Contact your bank or card provider to confirm that online and/or international transactions are enabled.
Ask your bank whether the transaction has been blocked for security reasons.
Where available at checkout, you may also try completing your payment using PayPal.

If you continue to experience payment difficulties, please contact us.

PAYMENT SECURITY

Payments made through projectcogroup.com may be processed by authorised third-party payment providers.

Where this is the case, payment information may be transmitted directly and securely to the relevant payment processor.

PROJECT CO GROUP LTD does not necessarily receive or store your complete payment card details.

Our Website uses SSL encryption or equivalent security technologies designed to help protect information transmitted between your device and our Website.

Payment providers may also use fraud-prevention and security systems to assess transactions.

As a result, a transaction may occasionally be declined even where sufficient funds are available.

PAYMENT AUTHORISATION

By submitting an order and selecting a payment method, you confirm that:

you are authorised to use the selected payment method;
the payment information provided is accurate;
you authorise the applicable payment provider to process the transaction;
you agree to pay the total amount displayed during checkout.

An order may not be processed or dispatched until the required payment has been successfully authorised or received.

CURRENCY AND BANK CHARGES

Prices and the applicable currency will be displayed on the Website and during checkout.

If your payment method uses a different currency, your bank, card issuer or payment provider may apply:

currency conversion charges;
foreign transaction fees;
international payment fees;
other banking charges.

Any such charges imposed by your bank or payment provider are separate from the amount charged by PROJECT CO GROUP LTD and are your responsibility.

PAYMENT VERIFICATION

For security and fraud-prevention purposes, certain transactions may require additional verification.

This may include security checks carried out by:

your bank;
your card issuer;
the payment processor;
fraud-prevention systems.

You may also be required to complete authentication such as 3D Secure, a banking application confirmation, security code or another verification method.

We reserve the right to delay or refuse an order where we reasonably believe that a transaction may be fraudulent, unauthorised or otherwise suspicious.

REFUNDS

Where a refund is approved, we will generally attempt to return the funds to the original payment method used for the purchase, unless another method is required or agreed.

The time required for a refund to appear in your account may depend on your bank, card issuer or payment provider.

Please refer to our Returns & Refund Policy for further information regarding eligibility for refunds.

CONTACT US

If you have questions regarding a payment, unsuccessful transaction or an order placed through our Website, please contact:

PROJECT CO GROUP LTD
Company Number: 17421408
Website: projectcogroup.com
Email: contact@projectcogroup.com
Telephone: +44 7902 060679

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